Profile reset itself

Discuss problems and suggestions related to the Into the Breach here.
Dimencia
Posts: 2
Joined: Fri Mar 02, 2018 10:55 am

Profile reset itself

Postby Dimencia » Fri Mar 02, 2018 11:06 am

While playing with about half the squads unlocked, there was a random windows memory error; after the bluescreen finished and it booted back up, while Steam still has all my achievements, my profile is reset to default and I can't continue my old save.
The old save is still in the folder as "undoSave.lua", but the squad its using isn't even unlocked in the profile

EDIT: Oh, I got the save to work by disabling cloud sync and renaming it to saveData.lua , but the profile is still at default

Not sure how I can get any info about this, and I doubt I can get the profile back, but just thought I'd report it
With this in mind, if anyone has information about achievement names in the profile.lua it'd be appreciated so I can just recreate the profile
LouBou
Posts: 1
Joined: Fri Mar 02, 2018 4:25 pm

Re: Profile reset itself

Postby LouBou » Fri Mar 02, 2018 4:30 pm

This just happened to me too, and am writing to report it. My is slightly different from the above case: was playing when the power went out, and after the computer rebooted my profile is back to vanilla and everything I unlocked (and the coins) was gone. My achievements in Steam are also intact, but everything in-game is gone.

I don't mind replying because I've been having so much fun with this game, but I figure I'd report this so that hopefully the right people will see it and help prevent it from happening again.
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isla
Posts: 297
Joined: Mon Mar 16, 2015 11:22 pm

Re: Profile reset itself

Postby isla » Fri Mar 02, 2018 5:13 pm

@Dimencia - Could you send me an email with any log files you may have in C:\Users\[NAME]\Documents\my games\Into The Breach and a dxdiag report? To make one, press <Windows Key>+R to open the run dialog, then type dxdiag and hit enter. Once the DirectX Diagnostic Tool opens, press "Save All Information" to make a text file you can email to me that will have all your system specs. That way I can take a look at your graphics drivers and see if they need to be updated (to prevent crashes). I can also help you get your progress back as well.


@LouBou - Shoot me an email and I'll help you get your achievements back. This isn't the first report of a power outage killing a save that we've seen, unfortunately.
Dimencia
Posts: 2
Joined: Fri Mar 02, 2018 10:55 am

Re: Profile reset itself

Postby Dimencia » Sat Mar 03, 2018 3:24 am

@isla thanks, I've sent an e-mail with the requested attachments through to contact@subsetgames.com (could not find a direct e-mail address to you and can't attach files through here, so I assume this is where I should send them)

As mentioned in the email, I don't think the crash was related to the game - I've been working on a janky project full of memory leaks, and I expect that caused the crash - but if I can get my progress back, that'd be great
missmisstep
Posts: 1
Joined: Sat Mar 03, 2018 4:54 am

Re: Profile reset itself

Postby missmisstep » Sat Mar 03, 2018 4:59 am

@isla something very similar happened to me; computer crashed and all my progress was wiped. tried to log in on another machine and nope, all gone there too. absolutely devastated because i am 23 hours into the game & not only did i have 21 of the achievements, but i also had found nearly all of the pilots. is there any way to get my progress back? i am super, super bummed
Scavagedad
Posts: 1
Joined: Sat Mar 03, 2018 9:59 am

Re: Profile reset itself

Postby Scavagedad » Sat Mar 03, 2018 10:10 am

Hi,
I had a very similar problem as @Dimencia . I have backed up the Into the breach folder at Documents \ My games.
Looking for some assistance on how to fix this.
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isla
Posts: 297
Joined: Mon Mar 16, 2015 11:22 pm

Re: Profile reset itself

Postby isla » Sat Mar 03, 2018 4:46 pm

@missmisstep @Scavagedad - We're working on a fix to prevent this from happening, but in the meantime please shoot me an email and I'll help you get your progress back.
Qeslei
Posts: 1
Joined: Mon Nov 05, 2018 10:12 am

Re: Profile reset itself

Postby Qeslei » Mon Nov 05, 2018 10:15 am

Scavagedad wrote:Hi,
I had a very similar problem as @Dimencia . I have backed up the Into the breach folder at Documents \ My games.
Looking for some assistance on how to fix this.

i'm also facing this same problem :/

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