Search found 322 matches

by isla
Tue Dec 31, 2019 1:27 am
Forum: Discussion
Topic: Can't influence previous progress/saves
Replies: 7
Views: 3409

Re: Can't influence previous progress/saves

What antivirus program(s) are you using?
by isla
Sun Dec 29, 2019 7:15 am
Forum: Discussion
Topic: Can't influence previous progress/saves
Replies: 7
Views: 3409

Re: Can't influence previous progress/saves

We've received a couple of reports of this over the last few days. Can you confirm that it is still happening as of the time of this (my) comment?
by isla
Wed Oct 30, 2019 8:54 pm
Forum: Technical Support and Bugs
Topic: Game won't load
Replies: 16
Views: 19943

Re: Game won't load

This sounds like a corrupted profile issue, could you shoot me an email at contact@subsetgames.com and reference this post? I may be able to provide more help that way.

Also, I'll tell you the answer, I don't want to leave it out here in plaintext juuust in case. :lol:
by isla
Thu Oct 10, 2019 6:30 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 4157

Re: Lost ALL progress on iPad

The pending update may be the source of the issue.
by isla
Sun Oct 06, 2019 7:00 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 4157

Re: Lost ALL progress on iPad

Which iPad version is this? This is the first report I've seen of this and I'd like as much info as possible if you can.
by isla
Fri Oct 04, 2019 6:16 am
Forum: Discussion
Topic: Need a help
Replies: 1
Views: 4376

Re: Need a help

Hi there, Could you please provide a screenshot?
by isla
Thu Oct 03, 2019 6:07 am
Forum: Technical Support and Bugs
Topic: Blue screen crash on exit, Advanced Edition
Replies: 3
Views: 3660

Re: Blue screen crash on exit, Advanced Edition

Could you please send us a dxdiag report and a copy of your log file? That would give me more specific information to work with.
by isla
Thu Sep 05, 2019 7:10 am
Forum: Technical Support and Bugs
Topic: [Bug] Crash on start up
Replies: 5
Views: 7327

Re: [Bug] Crash on start up

From your Steam Library, right-click on FTL and select "Properties."--> Click the "Updates" tab. --> Uncheck "Enable Steam Cloud synchronization for FTL." --> Click "Close."
by isla
Wed Sep 04, 2019 4:49 am
Forum: Technical Support and Bugs
Topic: [Bug] Crash on start up
Replies: 5
Views: 7327

Re: [Bug] Crash on start up

Do you have Steam cloud sync enabled? It might be pulling a corrupted version of your profile.