Search found 310 matches

by isla
Wed Oct 30, 2019 8:54 pm
Forum: Technical Support and Bugs
Topic: Game won't load
Replies: 16
Views: 11348

Re: Game won't load

This sounds like a corrupted profile issue, could you shoot me an email at contact@subsetgames.com and reference this post? I may be able to provide more help that way.

Also, I'll tell you the answer, I don't want to leave it out here in plaintext juuust in case. :lol:
by isla
Thu Oct 10, 2019 6:30 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 640

Re: Lost ALL progress on iPad

The pending update may be the source of the issue.
by isla
Sun Oct 06, 2019 7:00 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 640

Re: Lost ALL progress on iPad

Which iPad version is this? This is the first report I've seen of this and I'd like as much info as possible if you can.
by isla
Fri Oct 04, 2019 6:16 am
Forum: Discussion
Topic: Need a help
Replies: 1
Views: 947

Re: Need a help

Hi there, Could you please provide a screenshot?
by isla
Thu Oct 03, 2019 6:07 am
Forum: Technical Support and Bugs
Topic: Blue screen crash on exit, Advanced Edition
Replies: 3
Views: 414

Re: Blue screen crash on exit, Advanced Edition

Could you please send us a dxdiag report and a copy of your log file? That would give me more specific information to work with.
by isla
Thu Sep 05, 2019 7:10 am
Forum: Technical Support and Bugs
Topic: [Bug] Crash on start up
Replies: 5
Views: 2808

Re: [Bug] Crash on start up

From your Steam Library, right-click on FTL and select "Properties."--> Click the "Updates" tab. --> Uncheck "Enable Steam Cloud synchronization for FTL." --> Click "Close."
by isla
Wed Sep 04, 2019 4:49 am
Forum: Technical Support and Bugs
Topic: [Bug] Crash on start up
Replies: 5
Views: 2808

Re: [Bug] Crash on start up

Do you have Steam cloud sync enabled? It might be pulling a corrupted version of your profile.
by isla
Mon Aug 19, 2019 11:42 pm
Forum: Technical Support and Bugs
Topic: Support for iPad Pro 2018 11" and 12.9" form factors
Replies: 3
Views: 5084

Re: Support for iPad Pro 2018 11" and 12.9" form factors

Hey guys,

Just wanted to pop in and say a few things.

First, I wanted to acknowledge everyone in this thread (been watching for a while).

Second, we are aware of this. I can't say anything official, but it is on our radar.
by isla
Mon Aug 19, 2019 11:31 pm
Forum: Technical Support and Bugs
Topic: iOS version - Black Screen at Launch
Replies: 2
Views: 1361

Re: iOS version - Black Screen at Launch

Hi there, sorry for the delay. I just want to say we do have your email and you should have a response within the next hour.