Search found 317 matches

by isla
Thu May 07, 2020 6:06 pm
Forum: Technical Support and Bugs
Topic: White Screen at Startup
Replies: 2
Views: 249

Re: White Screen at Startup

Hi there,

Do you have any pending updates for your computer? Last time I saw this issue it was resolved after a system update.
by isla
Wed Mar 18, 2020 10:09 pm
Forum: Discussion
Topic: (Request) Translations for iPad + Question regarding iPad version
Replies: 1
Views: 692

Re: (Request) Translations for iPad + Question regarding iPad version

Hi there, Sorry if this sounds like a half-answer, but to address your questions: its very important to me that it has Russian translations so my loved ones can play it too. Could you perhaps implement these if you have the time? I can imagine it would get you a lot of new customers who rely on the ...
by isla
Thu Jan 02, 2020 1:29 am
Forum: Discussion
Topic: Can't influence previous progress/saves
Replies: 7
Views: 2055

Re: Can't influence previous progress/saves

To quickly do the standard Windows defender check: 1. Open the Windows Defender Security Center by clicking the shield icon in the task bar or searching the start menu for Defender. 2. Click the Virus & threat protection tile (or the shield icon on the left menu bar) and then click on "Viru...
by isla
Thu Jan 02, 2020 1:27 am
Forum: Discussion
Topic: question
Replies: 4
Views: 1714

Re: question

Please shoot me an email. If this is still happening it may be your antivirus.
by isla
Tue Dec 31, 2019 1:29 am
Forum: Discussion
Topic: question
Replies: 4
Views: 1714

Re: question

Which system/s are using?
by isla
Tue Dec 31, 2019 1:27 am
Forum: Discussion
Topic: Can't influence previous progress/saves
Replies: 7
Views: 2055

Re: Can't influence previous progress/saves

What antivirus program(s) are you using?
by isla
Sun Dec 29, 2019 7:15 am
Forum: Discussion
Topic: Can't influence previous progress/saves
Replies: 7
Views: 2055

Re: Can't influence previous progress/saves

We've received a couple of reports of this over the last few days. Can you confirm that it is still happening as of the time of this (my) comment?
by isla
Wed Oct 30, 2019 8:54 pm
Forum: Technical Support and Bugs
Topic: Game won't load
Replies: 16
Views: 15847

Re: Game won't load

This sounds like a corrupted profile issue, could you shoot me an email at contact@subsetgames.com and reference this post? I may be able to provide more help that way.

Also, I'll tell you the answer, I don't want to leave it out here in plaintext juuust in case. :lol:
by isla
Thu Oct 10, 2019 6:30 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 2730

Re: Lost ALL progress on iPad

The pending update may be the source of the issue.
by isla
Sun Oct 06, 2019 7:00 am
Forum: Technical Support and Bugs
Topic: Lost ALL progress on iPad
Replies: 3
Views: 2730

Re: Lost ALL progress on iPad

Which iPad version is this? This is the first report I've seen of this and I'd like as much info as possible if you can.