FTL won't launch anymore

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isla
Posts: 336
Joined: Mon Mar 16, 2015 11:22 pm

Re: FTL won't launch anymore

Postby isla » Mon Dec 21, 2015 6:52 pm

Hi huntdunt,

I saw you in the other thread on this topic, thank you for including additional information in this post, but could I request you email me directly at techsupport@ftlgame.com? I would like to request some additional information to see what might be happening.
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isla
Posts: 336
Joined: Mon Mar 16, 2015 11:22 pm

Re: FTL won't launch anymore

Postby isla » Sun Jan 03, 2016 1:14 am

If anyone else stumbles upon this thread, please do send me an email (techsupport@ftlgame.com) with a dxdiag report. To make one:

1. Press <Windows Key>+R to open the run dialog
2. Type "dxdiag" and hit enter
3. Once the DirectX Diagnostic Tool opens the press "Save All Information" button at the bottom of the window to make a text file you can email me that will have all your system specs.
4. Email me a copy of that text file, along with any additional information about the crash.

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