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iOS version - Black Screen at Launch

Posted: Wed Aug 14, 2019 10:56 pm
by storybookknight
Hey, I just purchased the game for Mac through Steam, and had been enjoying it immensely. Today I let my computer perform a system update and after the update I have been getting a black screen at startup. What steps can I take to resolve it? Should I try the beta bugfix?

Re: iOS version - Black Screen at Launch

Posted: Sun Aug 18, 2019 12:06 am
by storybookknight
I have done a little more research and have sent an email to Subset Games with the error log. I have not received a response yet. I am feeling a little frustrated; I don't expect an immediate fix but a quick email or forum post saying 'we are aware of the issue and are investigating' would be nice.

Re: iOS version - Black Screen at Launch

Posted: Mon Aug 19, 2019 11:31 pm
by isla
Hi there, sorry for the delay. I just want to say we do have your email and you should have a response within the next hour.